Refund & Cancellation Policy

Thank you for choosing PropTeaser.

PropTeaser is a subscription-based Software-as-a-Service (SaaS) platform that enables real estate professionals to create, manage and share professional property marketing materials. This Refund & Cancellation Policy explains how subscriptions, cancellations and refunds are handled.

PropTeaser offers the following subscription plans:

• Free Plan
• Professional Plan
• Business Plan
• Enterprise Plan (Custom)

Each paid subscription provides access to premium features for the selected billing period.

The Free Plan is available at no cost and allows users to evaluate the platform with limited features. No payment is required for the Free Plan.

You may cancel your subscription at any time from your account settings or by contacting our support team. When you cancel:

• Your subscription will remain active until the end of the current billing period.
• No additional charges will be made for future billing cycles unless you renew.
• You will continue to have access to your subscribed features until the subscription expires.

Because PropTeaser provides immediate access to digital services and premium features, subscription fees are generally non-refundable once payment has been successfully processed.

However, refunds may be considered in exceptional circumstances, including:

• Duplicate payments made by mistake.
• Incorrect billing due to a technical error.
• Failure of payment processing resulting in multiple charges.
• Other situations where PropTeaser determines that a refund is appropriate.

All refund requests are reviewed individually.

To request a refund, please contact us within 7 days of the payment date. Your request should include:

• Registered email address
• Company name (if applicable)
• Payment reference or transaction ID
• Reason for the refund request

Refund requests may be sent to propteaser@gmail.com.

If a refund is approved:

• The refund will be processed using the original payment method whenever possible.
• Processing time may vary depending on the payment provider and your bank.
• Approved refunds are generally processed within 7–10 business days.

If your account has been charged more than once for the same subscription due to a payment processing issue, please contact us immediately. Verified duplicate payments will be refunded promptly.

• The new plan becomes active once payment is successfully completed.
• The applicable billing rules will be displayed during the upgrade process.

• The downgrade will generally take effect at the start of the next billing cycle.
• Features associated with the higher plan may no longer be available after the downgrade becomes effective.

Temporary interruptions caused by scheduled maintenance, internet connectivity issues, third-party service outages or force majeure events do not automatically qualify for refunds.

PropTeaser reserves the right to refuse refund requests that are determined to be fraudulent, abusive or intended to misuse the platform.

PropTeaser may update this Refund & Cancellation Policy from time to time. The latest version will always be published on our website along with the updated effective date.

For any questions regarding cancellations or refunds, please contact:

• Email: propteaser@gmail.com
• Website: www.propteaser.com